Serving Residents of Columbia & Surrounding Areas

Privacy Policy

Privacy Policy:

This Privacy Policy oversees the manner in which Polar Express collects, uses, maintains and discloses information collected from visitors, henceforth referred to as a “Visitor(s)” of the website, henceforth referred to as “Website”. This privacy policy applies to the Website and all products and services offered by Polar Express.

Personally Identifiable Information (PII):

We may collect personal identification information from Visitors in a variety of ways, including, but not limited to, when Visitors browse our site, place an order and in conjunction with other activities, services, or resources we make available on our Website. Visitors may be asked for name, email, phone number, address or credit card information, as needed to facilitate transactions.

Visitors may visit our Website anonymously.

We collect personal identification information from Visitors when such information is given to us voluntarily. Visitors may refuse to give out personal identification information. Note this may prevent Visitors from engaging in some Website activities.

Non-Personal Information:

We may collect non-personal information about Visitors when interacting with our Website. Non-personal information may include the browser name, device type and technical detail about the Visitors’ Website connectivity. For example, operating systems or the telecommunication providers used to access the Website and related information.


The Website may use “cookies” to improve Visitor experience. Visitors’ browsers may place cookies onto a hard drive for record-keeping or tracking purposes. Visitors can set up browsers to decline cookies or send a notice when cookies are being used. Note this can impact the Website and some functions may not work properly nor as expected.

Use of information collected:

-Customer service improvement: Allows us to better respond to requests and service needs.
-Visitor experience customization: Aggregate data may be analyzed to see how Visitors use Website resources and services, collectively.
-Transactions: Visitor provided data may be used to service an order. Information is not shared to third parties except as necessary to provide a service.
-To administer Website content and features: Notify Visitors of promotions or other topics that may be of interest.
-Sending occasional emails with announcements Visitors’ email provided for orders, will be used for order processing and updates only. It
may be used to reply to questions, or other requests. Visitors who opt-in to the mailing list, may receive emails that include product updates, service information, or company announcements, etc. If a Visitor wants to opt-out of future emails, refer to instructions at
the bottom of an email.
We do not sell Visitor information to third parties. We may engage in the use of third party service providers to assist in business operations and Website hosting and related activities. Visitor information may be accessible to these third parties for limited
purposes for these reasons.
Visitors may find content on the Website that links to third parties’ sites and services. Third party sites and services are subject to terms and conditions of the appropriate parties. Polar Express does not control nor monitor third party links or content.
Engagement on external sites is subject to the terms and policies of the external parties.


Polar Express reserves the right to amend, modify or update this policy at any time.
Visitors are encouraged to check the policy often to remain aware of any changes. It is the responsibility of the Visitor to read and understand the policies, terms and conditions. Visitor engagement is considered acknowledgement and acceptance of these policies, terms and conditions. Continued use of the Website is considered acceptance of any changes made.


If you have any additional questions, please contact us via phone at 803-834-3641 or fill out the contact form on the Contact Us page.

Keep your energy cost low by calling us today at (803)-834-3641 to get schedule an immediate replacement. Upfront pricing and quality results—guaranteed.